What is Trusted Choice®?

As a member of the Independent Insurance Agents and Brokers of America (IIABA), The Machon Agency has elected to be a Trusted Choice agency. 

Trusted Choice® is the smart way to buy insurance.

The Machon Agency represents multiple insurance companies,
allowing us to offer you a variety of coverage choices that can be customized to meet your specific needs.

Trusted Choice® Pledge of Performance

Our Pledge to You!
Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
     •    Work with you to identify the insurance and
           financial services that are right for you, your
           family or your business, and use our access to
           multiple companies to deliver those products.
     •    Guide you through the claims process for a prompt
           and fair resolution of your claim.
     •    Help solve problems related to your coverage or
           account.
     •    Explain the coverages and options available to
           you through our agency, at your request.
     •    Return your phone calls and e-mails promptly and
           respond to your requests in a timely manner.
     •    Provide 24/7 services for our customers, offering
           any or all of the following: emergency phone
           numbers, Internet account access, e-mail and call
           center services.
     •    Use our experience and multiple company
           relationships to customize your coverage as
           needed.
     •    Commit our staff to continuing education so they
           may be more knowledgeable in serving you.
     •    Treat you with respect and courtesy.
     •    Conduct our business in an ethical manner.

We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.